Please note the telephone line is active during the period 08.00 to 20.00 GMT/BST – at other times you can leave a message and we will return your call within 24 hours (excluding weekends and public holidays in the UK). Please ensure you leave your full telephone number including COUNTRY and AREA codes. All e-mails will be answered within 24 hours of receipt by the Technical Support Team.
Buy with a purchase order
We are happy to accept Purchase Orders as a method of payment from all institutions who have a credit account with us. If you have not yet set up an account, please visit to the account set up page and complete the online form where you can also upload your Purchase Order.
This will create a new account and enable us to grant you a credit limit, subject to status. Once your account is set up, our team will be able to process your order. If you are entitled to tax exemption in your territory, please also upload the documents confirming your status. In Europe this will be a valid VAT Exemption Certificate.
Depending on credit checks that we may carry out, this process may take a few days to complete. We will contact you by e-mail when the account is set up and ready to be used. You can then add items to the basket and at checkout, select the Pay with Purchase Order option.