Our goal is to ensure your complete satisfaction If, for whatever reason, you are dissatisfied with your purchase, you can return it to us within 30 days of purchase date subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of products.
Refunds & Credits
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will reimburse your account. Please allow 5-7 days for a credit to appear on your account.
If the item was sent back for an exchange, please allow 5-10 business days for the replacement to be processed
Please read all conditions below. If conditions are not met, Porvair Sciences reserves the right to refuse the return or to charge a restocking fee not less than 15%.
All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
Porvair Sciences is not responsible for personal data or items left in returned merchandise.
Porvair Sciences is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model
Buy with a purchase order
We are happy to accept Purchase Orders as a method of payment from all institutions who have a credit account with us. If you have not yet set up an account, please visit to the account set up page and complete the online form where you can also upload your Purchase Order.
This will create a new account and enable us to grant you a credit limit, subject to status. Once your account is set up, our team will be able to process your order. If you are entitled to tax exemption in your territory, please also upload the documents confirming your status. In Europe this will be a valid VAT Exemption Certificate.
Depending on credit checks that we may carry out, this process may take a few days to complete. We will contact you by e-mail when the account is set up and ready to be used. You can then add items to the basket and at checkout, select the Pay with Purchase Order option.